Product Return

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• Product returned to Homershams must be accompanied by proof of purchase and a Product Return Number (PRN). If the item is under warranty please attach a copy of the invoice and a detailed description of the problem.

• The date of purchase & original purchase order number are required.

• When investigating a product defect we may reverse engineer the product. If a defect is due to Homersham Ltd, the product will be repaired or replaced.

• If a defect is due to misuse or the application, the customer shall be notified & repair work carried out at the customer’s cost.

To Request a Product Return Number:

Phone:	+64 (0)3 358 8309 or 0800 659 888 (within NZ)
Email:	web@homershams.co.nz
Fax:	+64 (0)3 358 2516

• We will guide you through the process.

• To request a report or register a customer complaint, contact Homershams as above and a Continuous Improvement Procedure shall be initiated.

• When there is a problem with a Product Return, a return specialist will advise you of any non-compliance and work with you to resolve the issue.

Please return the product to Homersham Ltd, freight pre-paid.

• Write the PRN on the outside of the package.

• Include the original invoice, the PRN and a brief explanation for the reason for the return.

• Also include your contact details & your shipping details.

• Always use adequate packaging to ensure the safe transport of the item.

Courier or Ship Returns to:
Homersham Ltd
Product Returns
3 Homersham Place
Burnside
Christchurch 8053
New Zealand

Mail Returns to:
Homersham Ltd
PO Box 79085
Avonhead
Christchurch, 8446
New Zealand