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Product Return

Product Returns



  • Product returned to Homershams must be accompanied by proof of purchase and a Product Return Number (PRN). If the item is under warranty please attach a copy of the invoice and a detailed description of the problem.
  • The date of purchase & original purchase order number are required.
  • When investigating a product defect we may reverse engineer the product. If a defect is due to Homersham Ltd, the product will be repaired or replaced.
  • If a defect is due to misuse or the application, the customer shall be notified & repair work carried out at the customer’s cost.

To Request a Product Return Number:
Phone: +64 (0)3 358 8309 or 0800 659 888 (within NZ)
Email:  web@homershams.co.nz
Fax:  +64 (0)3 358 2516
  • We will guide you through the process.
  • To request a report or register a customer complaint, contact Homershams as above and a Continuous Improvement Procedure shall be initiated.
  • When there is a problem with a Product Return, a return specialist will advise you of any non-compliance and work with you to resolve the issue.

Please return the product to Homersham Ltd, freight pre-paid.
  • Write the PRN on the outside of the package.
  • Include the original invoice, the PRN and a brief explanation for the reason for the return.
  • Also include your contact details & your shipping details.
  • Always use adequate packaging to ensure the safe transport of the item.

Courier or Ship Returns to:
Homersham Ltd
Product Returns
3 Homersham Place
Burnside
Christchurch 8053
New Zealand

Mail Returns to:
Homersham Ltd
PO Box 79085
Avonhead
Christchurch, 8446
New Zealand


Homersham’s are 100% NZ Owned and have been supporting New Zealand business for over 75 years
 
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Contact Us

Ph 03 358 8309
Fax 03 963 2016
sales@homershams.co.nz

3 Homersham Place, Burnside
Christchurch 8053
New Zealand
 

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